Fotis Networks offers 24x7x365 Tier 1 and 2 help desk support, including:

  • ZenDesk, a standalone management tool with ticketing and workflow capability with a self-service customer portal where customers can create new tickets or track the status of an existing trouble ticket; a dedicated toll-free number; and a searchable knowledge base
  • Manned Help Desk during business hours; on-call help desk technicians during non-business hours
  • Monitoring and fault management to quickly resolve critical issues as they arise and to maximize uptime
  • Incident management to restore normal service operation as quickly as possible and minimize the adverse impact on business operations

 

Fotis Help Desk