Fotis Networks provides standard business day and 24×7 remote monitoring, reporting, and support services.
Fotis Networks understands the importance of keeping your systems up and running. We have a full-time technical staff in our NOC to monitor and provide support for network and systems operations around the clock, backed up by state-of-the-art monitoring and diagnostic tools. Our goal is make sure that our customers’ systems stay running, and we strive to troubleshoot and resolve most problems before the customer is even aware that the problem has occurred.
Fotis Networks offers several monitoring and support plan options, as well as customizable solutions, to allow our customers to choose the level of ongoing support that is right for their business and budget. Our unique pricing plan is based on the number of individual hosts or devices added to a support agreement, giving our customers the ability to pay only for systems they consider mission critical or do not have the in-house resources to support. Our support agreements allow for flexibility and adjustment options for our customers, and are all backed by Service Level Agreements (SLAs).
Customer support benefits:
Access to technical support technicians via email or telephone 24 hours a day, 7 days week
Access to our online Virtual Help Desk where customers can create new tickets or track the status of an existing trouble ticket
24×7 monitoring of designated systems and services allows rapid problem troubleshooting and resolution through the use of secure, remote diagnostic tools
Comprehensive weekly, bi-weekly, or monthly utilization and status reports of designated systems and services
Immediate preventative maintenance or “patching” performed when critical system vulnerabilities or bugs are announced
Monthly, quarterly, or ‘as needed’ support packages offered
You trust your technology to drive your business. Trust Fotis Networks to keep your technology working for you.